Network and Services Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 2026 - 05:00 EDT
Scheduled - Campus firewalls will be updated according to the following schedule. Maintenance will occur between 5:00 AM and 8:00 AM daily.

April 30:
- Innovation Arena - Short interruption to network access while the device reboots

May 6:
- Border Firewall - A very short interruption to off-campus sites during a controlled cluster failover

May 7:
- Data Center Firewall - No impact expected
- Data Center VPN - Connections will re-establish as a controlled failover occurs

May 8:
- Campus VPN Firewall - No impact expected

Apr 30, 2026 05:00 - May 8, 2026 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2026 - 22:30 EDT
Scheduled - As part of routine maintenance, latest Windows patches will be applied on Nexus/Apex DCs. This work is scheduled to be done after hours between April 28th and May 1st (week between terms). No impact is expected.
Apr 28, 2026 22:30 - May 1, 2026 23:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2026 - 08:00 EDT
Scheduled - As part of routine maintenance, latest firmware updates will be applied to physical DCs on Nexus/Apex. This work is scheduled during the week between terms starting April 28th and concluding by May 1st. No impact is expected.
Apr 28, 2026 08:00 - May 1, 2026 16:30 EDT

About This Site

Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.

To receive an email when the operational status of a service changes, select “Subscribe to updates” at the top of the page.

All notifications about service changes will be sent from noreply@statuspage.io.

Network Degraded Performance
90 days ago
99.2 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
DHCP Operational
90 days ago
100.0 % uptime
Today
IPAM Operational
90 days ago
100.0 % uptime
Today
Netmon Operational
90 days ago
100.0 % uptime
Today
VPN Under Maintenance
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
99.94 % uptime
Today
Wireless Network Degraded Performance
90 days ago
97.1 % uptime
Today
Wired Network Degraded Performance
90 days ago
91.79 % uptime
Today
Application Load Balancing Operational
90 days ago
100.0 % uptime
Today
Data Center Operational
90 days ago
100.0 % uptime
Today
Border Firewall Under Maintenance
90 days ago
100.0 % uptime
Today
Data Center Firewall Under Maintenance
90 days ago
100.0 % uptime
Today
Network Authentication Services Operational
90 days ago
100.0 % uptime
Today
ISP Operational
90 days ago
100.0 % uptime
Today
SAS Operational
90 days ago
100.0 % uptime
Today
CRAC Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Datacentre Operational
90 days ago
100.0 % uptime
Today
mailservices Operational
90 days ago
100.0 % uptime
Today
Physical Security Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Video Management Server Operational
90 days ago
100.0 % uptime
Today
Other Systems Operational
90 days ago
100.0 % uptime
Today
Avaya Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Emergency Notifications - Regroup Operational
90 days ago
100.0 % uptime
Today
ArcGIS Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Operational
90 days ago
100.0 % uptime
Today
Jira Software Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
Microsoft Products Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
MS SQL Cluster Operational
90 days ago
100.0 % uptime
Today
SKYPE Operational
90 days ago
100.0 % uptime
Today
SCCM Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems Partial Outage
90 days ago
91.35 % uptime
Today
ADFS Partial Outage
90 days ago
82.7 % uptime
Today
NEXUS Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SQL Dev Cluster: Host Updates for 2019 Cluster(s) - Outage Apr 30, 2026 22:30 - May 1, 2026 00:30 EDT

Host updates as well as back-end storage work will be completed on each cluster node

The instances that will be effected are:

sqlgeneraldev
IDMDevdb

Posted on Apr 22, 2026 - 14:05 EDT
Apr 30, 2026

Unresolved incident: Firewall software update schedule - Threat To Service.

Apr 29, 2026
Completed - The scheduled maintenance has been completed.
Apr 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:01 EDT
Scheduled - IST Network Services will conduct scheduled maintenance on the network authentication system (ISE) nodes on Wednesday morning, April 29, from 7:00 AM to 8:00 AM.
No service interruption is expected. However, the maintenance may temporarily impact underlay services for a subset of servers.

Apr 27, 09:10 EDT
Resolved - IST network services will perform a firmware upgrade in SLC on Wednesday morning, April 29th, between 7:00 am and 8:00 am.
The operation will cause a brief interruption to the wired and wireless services.

Apr 29, 08:00 EDT
Monitoring - IST network services will perform a firmware upgrade in SLC on Wednesday morning, April 29th, between 7:00 am and 8:00 am.
The operation will cause a brief interruption to the wired and wireless services.

Apr 28, 10:15 EDT
Apr 28, 2026
Completed - The scheduled maintenance has been completed.
Apr 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:00 EDT
Scheduled - During the noted time frame, work will be done on the vpn link between campus and azure cloud.

This is being done to coincide with service updates on the azure side of the vpn tunnel.

Apr 1, 11:29 EDT
Apr 27, 2026
Completed - The scheduled maintenance has been completed.
Apr 27, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:01 EDT
Scheduled - IST network services will perform a firmware upgrade in Arc on Monday morning, April 27th, between 7:00 am and 8:00 am.
The operation will cause a brief interruption to the wired and wireless services.

Apr 23, 12:42 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:01 EDT
Scheduled - IST network services is going to perform a regular maintenance for the Remote Access VPN client (Cisco Secure Client 5) on Monday morning, April 27th, between 7:00 am and 8:00 am.
The operation is to upgrade the current vpn client, Cisco Secure Client 5 to the latest version.
After the maintenance, the client might have to disconnect and reconnect their VPN to obtain the new version.

Apr 23, 12:05 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Resolved - IST Network Services will conduct scheduled maintenance on the network authentication system (ISE) backup nodes on Friday, April 24, from 7:00 AM to 8:00 AM.
No service interruption is expected. However, the maintenance may temporarily impact underlay services for a subset of servers.

Apr 24, 08:00 EDT
Monitoring - IST Network Services will conduct scheduled maintenance on the network authentication system (ISE) backup nodes on Friday, April 24, from 7:00 AM to 8:00 AM.
No service interruption is expected. However, the maintenance may temporarily impact underlay services for a subset of servers.

Apr 23, 14:46 EDT
Apr 23, 2026
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 EDT
Scheduled - On or around 9:00am on Thursday the 23rd of April, git.uwaterloo.ca will be restarted to apply security and application patches. This maintenance should bring GitLab to latest patch in 18.11.x release line.
Apr 10, 10:37 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.