AVD Environment Resource Issue - Degradation

Incident Report for University of Waterloo

Resolved

The AVD environment is currently running with limited resources, with only six sessions available. This is due to Microsoft's failure to allocate the NV12adsV710v5 VM size in East US, Zone 2.

An emergency support ticket has been submitted to Microsoft, and we are awaiting their response.

Posted Oct 23, 2026 - 10:07 EDT

Investigating

The AVD environment is currently running with limited resources, with only six sessions available. This is due to Microsoft's failure to allocate the NV12adsV710v5 VM size in East US, Zone 2.

An emergency support ticket has been submitted to Microsoft, and we are awaiting their response.

Posted Oct 22, 2026 - 21:51 EDT

This incident affected: SAS (Virtual Infrastructure).