Network and Services Status Page
Investigating - A network device on the second floor of the School of Architecture (ARC) did not recover automatically after a power outage.

IST is investigating.

Jul 09, 2025 - 07:45 EDT
Update - Several switches are still offline after last nights power outages.
BMH 1st and 4th floor
DC 3rd floor (several)
QNC itms switch

Network services will visit each location and restore service.

Jun 25, 2025 - 08:48 EDT
Investigating - Several switches are still offline after last nights power outages.
BMH 1st and 4th floor
DC 3rd floor (several)
QNC itms switch

Network services will visit each location and restore service.

Jun 25, 2025 - 07:07 EDT
Investigating - At approximately 8:45 AM, an interruption to electrical power caused network devices in multiple campus buildings to reboot. During the reboot, clients may have experienced and interruption to wired and wireless network service.

Service is restored in the following buildings:

AL, B1, B2, CPH, DC, DC LIB, DWE, E2, E3, EBY, EIT, ESC, EV1, EV2, EV3, GH, HH, LIB, MHR, ML, NH, PAS, PHY, SCH, STC, TC, UWP

RCH remains offline due to power availability. Plant Operations has been contacted to investigate.

Jun 13, 2025 - 09:50 EDT
Investigating - Plant Operations is planning power interruptions throughout the day for the following buildings:

ESC, B1, B2, STC, HH, MHR, PAS, EV1, EV2, EV3, AL, ML

Network devices may go offline or reboot when power is interrupted, causing an outage to wired and wireless network service. Once power is restored, network should recover automatically.

For more information, please visit the Plant Operations Service Interruptions website.

Jun 09, 2025 - 10:14 EDT

About This Site

Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.

To receive an email when the operational status of a service changes, select “Subscribe to updates” at the top of the page.

All notifications about service changes will be sent from noreply@statuspage.io.

Network Partial Outage
90 days ago
93.92 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
DHCP Operational
90 days ago
100.0 % uptime
Today
IPAM Operational
90 days ago
100.0 % uptime
Today
Netmon Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Wireless Network Operational
90 days ago
70.59 % uptime
Today
Wired Network Operational
90 days ago
71.81 % uptime
Today
Application Load Balancing Operational
90 days ago
100.0 % uptime
Today
Data Center Partial Outage
90 days ago
72.49 % uptime
Today
Border Firewall Operational
90 days ago
100.0 % uptime
Today
Data Center Firewall Operational
90 days ago
100.0 % uptime
Today
Network Authentication Services Degraded Performance
90 days ago
100.0 % uptime
Today
ISP Operational
90 days ago
100.0 % uptime
Today
SAS Degraded Performance
90 days ago
100.0 % uptime
Today
CRAC Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Degraded Performance
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Datacentre Operational
90 days ago
100.0 % uptime
Today
mailservices Operational
90 days ago
100.0 % uptime
Today
Physical Security Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Video Management Server Operational
90 days ago
100.0 % uptime
Today
Other Systems Operational
90 days ago
100.0 % uptime
Today
Avaya Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Emergency Notifications - Regroup Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Operational
90 days ago
100.0 % uptime
Today
Jira Software Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
Microsoft Products Partial Outage
90 days ago
95.01 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
MS SQL Cluster Operational
90 days ago
100.0 % uptime
Today
SKYPE Operational
90 days ago
100.0 % uptime
Today
SCCM Partial Outage
90 days ago
70.09 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems Major Outage
90 days ago
82.14 % uptime
Today
ADFS Major Outage
90 days ago
64.28 % uptime
Today
NEXUS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

git.uwaterloo.ca - application maintenance - Outage Jul 15, 2025 16:30-17:30 EDT

On or around 4:30pm on Tuesday the 15th of July, git.uwaterloo.ca will be restarted to apply security and application patches. This maintenance should bring GitLab to version 18.1.2.
Posted on Jul 09, 2025 - 16:05 EDT

SQL Prod Cluster: Host Updates for 2019 Cluster(s) - Degradation Jul 16, 2025 22:30 - Jul 17, 2025 01:30 EDT

Host updates will be applied to each cluster node in addition the latest CU's will be applied to the sql engines.

The instances that will be effected are:

sqlgeneralprod
admindb
diacampussql
idmproddb
worksreportdb

Posted on Jul 07, 2025 - 10:58 EDT

Quest Planned Downtime - Saturday, July 26, 2025 - Outage Jul 26, 2025 06:45-12:00 EDT

Quest will be unavailable due to scheduled maintenance on Saturday, July 26, 2025 from 6:45 a.m. to 12:00 p.m. ET
Posted on Jul 07, 2025 - 11:41 EDT
Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 07:01 EDT
Scheduled - IST network services is going to upgrade the switch firmware on the 3rd floor in STJ on Thursday morning, July 10th, between 7:00 am and 8:00 am.
The operation will cause a temporary interruption to the wired and wireless services on the 3rd floor in STJ.

Jul 7, 14:16 EDT
Jul 9, 2025

Unresolved incident: ARC - Partial network outage - Degradation.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Resolved - Quest will be unavailable due to scheduled maintenance on Saturday, July 26, 2025 from 6:45 a.m. to 12:00 p.m. ET
Jul 7, 11:39 EDT
Monitoring - Quest will be unavailable due to scheduled maintenance on Saturday, July 26, 2025 from 6:45 a.m. to 12:00 p.m. ET
Jul 7, 11:36 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:30 EDT
Scheduled - Host updates will be applied to each cluster node in addition latest CU's will be applied to the sql engines.

These will be applied to production at a following date, please ensure dev services work as expected before that time to ensure production applications continue to function post update.

The instances that will be effected are:

sqlgeneraldev
IDMDevdb

Jun 26, 13:15 EDT
Jul 3, 2025
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.