Network and Services Status Page

Minor Service Outage

About This Site

Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.

To receive an email when the operational status of a service changes, select “Subscribe to updates” at the top of the page.

All notifications about service changes will be sent from noreply@statuspage.io.

Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
99.61 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
DHCP Operational
90 days ago
100.0 % uptime
Today
IPAM Operational
90 days ago
100.0 % uptime
Today
Netmon Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
99.94 % uptime
Today
Wireless Network Operational
90 days ago
99.96 % uptime
Today
Wired Network Operational
90 days ago
94.63 % uptime
Today
Application Load Balancing Operational
90 days ago
100.0 % uptime
Today
Data Center Operational
90 days ago
100.0 % uptime
Today
Border Firewall Operational
90 days ago
100.0 % uptime
Today
Data Center Firewall Operational
90 days ago
100.0 % uptime
Today
Network Authentication Services Operational
90 days ago
100.0 % uptime
Today
ISP Operational
90 days ago
100.0 % uptime
Today
SAS Operational
90 days ago
100.0 % uptime
Today
CRAC Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Datacentre Operational
90 days ago
100.0 % uptime
Today
mailservices Operational
90 days ago
100.0 % uptime
Today
Physical Security Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Video Management Server Operational
90 days ago
100.0 % uptime
Today
Other Systems Degraded Performance
90 days ago
100.0 % uptime
Today
Avaya Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Enterprise Systems Degraded Performance
90 days ago
100.0 % uptime
Today
Emergency Notifications - Regroup Operational
90 days ago
100.0 % uptime
Today
ArcGIS Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Operational
90 days ago
100.0 % uptime
Today
Jira Software Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
Microsoft Products Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
MS SQL Cluster Operational
90 days ago
100.0 % uptime
Today
SKYPE Operational
90 days ago
100.0 % uptime
Today
SCCM Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems Partial Outage
90 days ago
90.35 % uptime
Today
ADFS Partial Outage
90 days ago
80.71 % uptime
Today
NEXUS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 15, 2026
Switch Replacement in the SLC Basement - Outage
Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:01 EDT
Scheduled - IST Network Services will be conducting scheduled network maintenance in the basement of the Student Life Centre (SLC) on Friday, May 15, between 7:00 a.m. and 8:00 a.m.
During the maintenance window, the aggregation switch serving this area will be replaced. Users may experience a brief interruption to both wired and wireless services.
May 13, 13:20 EDT
May 14, 2026
Quest will be down for emergency maintenance - May 14th at 7am - Outage
Resolved - What is happening?
Quest will be down and unavailable for emergency maintenance.

When is this happening?
Thursday May 14th, 2026, at 7am. The outage is expected to last approximately 30 minutes.

What is the impact?
During this time Quest will be down and unavailable.
May 14, 07:30 EDT
Monitoring - What is happening?
Quest will be down and unavailable for emergency maintenance.

When is this happening?
Thursday May 14th, 2026, at 7am. The outage is expected to last approximately 30 minutes.

What is the impact?
During this time Quest will be down and unavailable.
May 13, 15:49 EDT
May 13, 2026
May 12, 2026

No incidents reported.

May 11, 2026
Emergency Restart for Network Switch in E5, Third Floor - Outage
Resolved - IST is aware of a network switch in E5 (eng-sw-3039-b) that is showing unacceptable packet loss levels to both the control plane and to attached devices.
We will perform an immediate reboot of this switch.
May 11, 10:20 EDT
Monitoring - IST is aware of a network switch in E5 (eng-sw-3039-b) that is showing unacceptable packet loss levels to both the control plane and to attached devices.
We will perform an immediate reboot of this switch.
May 11, 10:09 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Firewall software update schedule - Threat To Service
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 EDT
Scheduled - Campus firewalls will be updated according to the following schedule. Maintenance will occur between 5:00 AM and 8:00 AM daily.

April 30:
- Innovation Arena - Short interruption to network access while the device reboots

May 6:
- Border Firewall - A very short interruption to off-campus sites during a controlled cluster failover

May 7:
- Data Center Firewall - No impact expected
- Data Center VPN - Connections will re-establish as a controlled failover occurs

May 8:
- Campus VPN Firewall - No impact expected
Apr 27, 14:30 EDT
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Network Issues - Outage
Resolved - There are reports of wired network issues on Campus. The problem is under investigation.
May 5, 11:39 EDT
Investigating - There are reports of wired network issues on Campus. The problem is under investigation.
May 5, 10:18 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
NEXUS Domain Controllers patches - No Impact
Completed - The scheduled maintenance has been completed.
May 1, 23:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:30 EDT
Scheduled - As part of routine maintenance, latest Windows patches will be applied on Nexus/Apex DCs. This work is scheduled to be done after hours between April 28th and May 1st (week between terms). No impact is expected.
Apr 21, 12:11 EDT
NEXUS Physical Domain Controllers firmware upgrade. - No Impact
Completed - The scheduled maintenance has been completed.
May 1, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 EDT
Scheduled - As part of routine maintenance, latest firmware updates will be applied to physical DCs on Nexus/Apex. This work is scheduled during the week between terms starting April 28th and concluding by May 1st. No impact is expected.
Apr 21, 11:56 EDT
SQL Dev Cluster: Host Updates for 2019 Cluster(s) - Outage
Completed - The scheduled maintenance has been completed.
May 1, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:30 EDT
Scheduled - Host updates as well as back-end storage work will be completed on each cluster node

The instances that will be effected are:

sqlgeneraldev
IDMDevdb
Apr 22, 14:05 EDT
← Incident History Powered by Atlassian Statuspage