Some wireless access points not serving clients on 5GHz - Degradation

Incident Report for University of Waterloo

Resolved

A software patch was applied this morning to remedy the issue.

Posted Dec 20, 2024 - 08:50 EST

Investigating

IST is investigating reports for wireless problems in MC and STC.

On some APs, users are able to connect on the 2.4GHz frequency band, but not the 5GHz band. Users are experiencing poor performance due to overloaded 2.4GHz radios.

Posted Jun 12, 2024 - 09:45 EDT

This incident affected: Network (Wireless Network).