Network and Services Status Page
OnBase - degraded performance / downtime for emergency maintenance - Outage
Update - OnBase performance has returned to normal.

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OnBase is experiencing degraded performance and will be taken offline for emergency maintenance at 12noon.
Downtime is expected to last 5-10minutes.
Feb 28, 2025 - 13:05 EST
Investigating - OnBase is experiencing degraded performance and will be taken offline for emergency maintenance at 12noon.
Downtime is expected to last 5-10minutes.
Feb 28, 2025 - 11:52 EST
Nexus/Apex Domain Controllers Emergency Patch - No Impact
Update - During the maintenance window latest patches will be applied to Nexus and Apex domain controllers. This work will be performed after hours.
No impact is expected.
Feb 04, 2025 - 16:12 EST
Monitoring - Maintenance will occur on Nexus and Apex domain controllers. This work will be performed after hours. No impact is expected.
Feb 04, 2025 - 13:49 EST
Brightstarts network offline - Outage
Investigating - Brightstarts (BSC) is currently experiencing an network interruption due to damaged fiber.

IST is investigating.
Jan 13, 2025 - 09:45 EST
git.uwaterloo.ca maintenance - Outage
Monitoring - At 1700h git.uwaterloo.ca will be upgraded to 17.3.3 as part of system maintenance. This will result in one or more short downtimes, although the system should be back in service before the window is up.
Sep 17, 2024 - 16:12 EDT
delays through mailman - Outage
Investigating - When performing an OS upgrading on mailman (lists) last night we found a hidden unsupported dependency.
No email has been lost, but it's queueing up.
We'll be stopping the service, collecting the spooled emails, reverting to the old OS, and dropping the mail back in the queue for processing.
This may take a few hours.
Sep 06, 2024 - 07:43 EDT

About This Site

Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.

To receive an email when the operational status of a service changes, select “Subscribe to updates” at the top of the page.

All notifications about service changes will be sent from noreply@statuspage.io.

Uptime over the past 90 days. View historical uptime.
Network Partial Outage
90 days ago
97.83 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
DHCP Operational
90 days ago
100.0 % uptime
Today
IPAM Operational
90 days ago
100.0 % uptime
Today
Netmon Operational
90 days ago
96.84 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
89.29 % uptime
Today
Wireless Network Partial Outage
90 days ago
85.56 % uptime
Today
Wired Network Partial Outage
90 days ago
98.05 % uptime
Today
Application Load Balancing Operational
90 days ago
100.0 % uptime
Today
Data Center Operational
90 days ago
100.0 % uptime
Today
Border Firewall Operational
90 days ago
100.0 % uptime
Today
Data Center Firewall Operational
90 days ago
100.0 % uptime
Today
Network Authentication Services Operational
90 days ago
100.0 % uptime
Today
ISP Operational
90 days ago
100.0 % uptime
Today
SAS Degraded Performance
90 days ago
100.0 % uptime
Today
CRAC Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Degraded Performance
90 days ago
100.0 % uptime
Today
Datacentre Operational
90 days ago
100.0 % uptime
Today
mailservices Operational
90 days ago
100.0 % uptime
Today
Physical Security Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Video Management Server Operational
90 days ago
100.0 % uptime
Today
Other Systems Degraded Performance
90 days ago
99.37 % uptime
Today
Avaya Operational
90 days ago
100.0 % uptime
Today
Printing Operational
90 days ago
99.96 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
95.66 % uptime
Today
Enterprise Systems Degraded Performance
90 days ago
100.0 % uptime
Today
Emergency Notifications - Regroup Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Operational
90 days ago
100.0 % uptime
Today
Jira Software Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
Microsoft Products Operational
90 days ago
99.76 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
MS SQL Cluster Operational
90 days ago
100.0 % uptime
Today
SKYPE Operational
90 days ago
100.0 % uptime
Today
SCCM Operational
90 days ago
99.66 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
98.95 % uptime
Today
Identity Management Systems Degraded Performance
90 days ago
99.15 % uptime
Today
ADFS Operational
90 days ago
98.3 % uptime
Today
NEXUS Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
git.uwaterloo.ca - application maintenance - Outage Mar 5, 2025 16:30-17:30 EST
On or around 4:30pm on Wednesday the 5th of March, git.uwaterloo.ca will be restarted to apply application and security patches. This maintenance should bring GitLab to latest patch release 17.9.x from current 17.6.4. Please review OpenSSL v3 Upgrade notes here: https://docs.gitlab.com/omnibus/settings/ssl/openssl_3/
Posted on Feb 27, 2025 - 15:20 EST
SQL Prod Cluster: Host Updates for 2019 Cluster(s) - Degradation Mar 5, 2025 22:30 - Mar 6, 2025 00:30 EST
Host updates will be applied to each cluster node in addition latest CU's will be applied to the sql engines.

The instances that will be effected are:

sqlgeneralprod
admindb
diacampussql
idmproddb
worksreportdb
Posted on Feb 21, 2025 - 14:22 EST
Quest Planned Downtime - Saturday, March 8, 2025 - Outage Mar 8, 2025 08:00-15:00 EST
Update - Quest will be unavailable due to scheduled maintenance on Saturday, March 8, 2025 from 8 a.m. to 3 p.m. ET
Feb 26, 2025 - 14:54 EST
Scheduled - Quest will be unavailable due to scheduled maintenance on Saturday, March 8, 2025 from 8 a.m. to 3 p.m. ET
Feb 26, 2025 - 14:47 EST
eduroam SSL certificate renewal - Threat To Service Mar 10, 2025 08:00-09:00 EDT
On Monday March 10th at 7:00 AM, the eduroam SSL certificate will be replaced.

Clients may receive a notification that the certificate has changed and will need to accept the new certificate. Some clients may need to remove the eduroam profile from their device and reconnect to the wireless network.

The new certificate can be verified by following the IST Knowledge Base article titled Eduroam certificate verification.
Posted on Feb 20, 2025 - 10:53 EST
Past Incidents
Feb 28, 2025
Services restored in EV3 - No Impact
Resolved - Several switches were down due to electrical shutdown in EV3.
IST network services is investigating, and services have been restored.
Feb 28, 12:00 EST
Investigating - Several switches were down due to electrical shutdown in EV3.
IST network services is investigating, and services have been restored.
Feb 28, 08:41 EST
Feb 27, 2025
Quantum Nano Centre Network Outage - Outage
Resolved - The Quantum Nano Centre (QNC) third floor experienced a wired network interruption caused by a loss of electrical service. Plant Operations was notified to investigate and resolve the power issue in the telecommunications closet. Power has since been restored to the telecommunications closet using a temporary solution involving emergency power. Both the wired and wireless networks are now operational.
Feb 27, 10:23 EST
Investigating - The Quantum Nano Centre (QNC) third floor experienced a wired network interruption caused by a loss of electrical service. Plant Operations was notified to investigate and resolve the power issue in the telecommunications closet. Power has since been restored to the telecommunications closet using a temporary solution involving emergency power. Both the wired and wireless networks are now operational.
Feb 27, 10:23 EST
Feb 26, 2025
OnBase outage Feb 26, 3:30-4pm - Outage
Resolved - OnBase will experience outages between 3:30-4pm
Feb 26, 16:00 EST
Monitoring - OnBase will experience outages between 3:30-4pm
Feb 26, 15:24 EST
Feb 25, 2025
renew ADFS communication certificate - Degradation
Completed - The scheduled maintenance has been completed.
Feb 25, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 EST
Scheduled - During the maintenance window, we will be updating the ADFS communication cert.  Brief outages of a few seconds are expected when restarting the ADFS service.
Feb 19, 15:50 EST
MEMCM - PXE boot offline - Outage
Resolved - There is an issue with the PXE services on Pithos after installing this month's updates. We are working on this and will update when PXE services are restored. In the meantime, please use bootable USB keys to access the imaging services.

UPDATE: PXE and imaging services are back online. Please adjust all task sequences to use the new boot image CBI-10.0.26100.1-V1 (ASP0099A), this includes the latest WinPE image from Microsoft.
Feb 25, 13:05 EST
Update - There is an issue with the PXE services on Pithos after installing this month's updates. We are working on this and will update when PXE services are restored. In the meantime, please use bootable USB keys to access the imaging services.

UPDATE: PXE and imaging services are back online. Please adjust all task sequences to use the new boot image CBI-10.0.26100.1-V1 (ASP0099A), this includes the latest WinPE image from Microsoft.
Feb 25, 13:01 EST
Investigating - There is an issue with the PXE services on Pithos after installing this month's updates. We are working on this and will update when PXE services are restored. In the meantime, please use bootable USB keys to access the imaging services.
Feb 24, 12:42 EST
Plant Operations will test the MC generators today between 10 am and 12 pm - No Impact
Completed - The scheduled maintenance has been completed.
Feb 25, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:01 EST
Scheduled - Plant Operations will test the MC generators today between 10 am and 12 pm
This is rescheduled work from an earlier cancelation.
Feb 25, 08:35 EST
EV1 1st floor planned momentary outage - Outage
Completed - The scheduled maintenance has been completed.
Feb 25, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 07:15 EST
Scheduled - A switch in EV1 104 will be briefly disconnected while its uplink is rerouted in advance of work to be completed in the rack.
Feb 24, 08:45 EST
Feb 24, 2025
Confirming updated API functionality - No Impact
Resolved - Functionality confirmed.
Feb 24, 09:03 EST
Update - Updating alert to confirm update functionality.
Feb 24, 09:03 EST
Investigating - Confirming updated API functionality for Statuspage. No impact should occur.
Feb 24, 09:02 EST
Quest will be down for scheduled maintenance- Friday, February 21, 2025 from 4:00 p.m. to Monday February 24, 2025, 8:00 a.m. ET - Outage
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 EST
In progress - What is happening? Quest will be unavailable for scheduled maintenance.

When is this happening?
Friday, February 21, 2025, from 4:00 p.m. to Monday February 24, 2025, 8:00 a.m. ET

What is the impact? During these times Quest will be down and unavailable.

Who is getting this email? This email is being sent to sas-team@lists.uwaterloo.ca , sas-leaders@lists.uwaterloo.ca, isthd@lists.uwaterloo.ca, ist-staff@lists.uwaterloo.ca, faccus@lists.uwaterloo.ca, bulletin@uwaterloo.ca, istcomm@uwaterloo.ca
Feb 13, 09:46 EST
Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025
[REVISED] Firewall software update schedule - No Impact
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 EST
Update - Please find the updated schedule below.
--

Campus firewalls will be updated according to the following schedule, during the week of February 17th to 21st. Maintenance will occur between 5:00 AM and 8:00 AM daily.

February 18th - 7:00 AM - Innovation Arena - Short interruption to network access while the device reboots
February 19th - 5:00 AM - Border Firewall - No impact expected
February 20th - 5:00 AM - Data Center Firewall - No impact expected
February 21st - 6:00 AM - Data Center VPN - Connections will re-establish as a controlled failover occurs
Feb 14, 11:20 EST
Scheduled - Campus firewalls will be updated according to the following schedule, during the week of February 17th to 21st. Maintenance will occur between 5:00 AM and 8:00 AM daily.

February 18th - 5:00 AM - Border Firewall - No impact expected
February 20th - 5:00 AM - Data Center Firewall - No impact expected
February 21st - 6:00 AM - Data Center VPN - Connections will re-establish as a controlled failover occurs
February 22nd - 7:00 AM - Innovation Arena - Short interruption to network access while the device reboots
Feb 12, 14:14 EST
Feb 20, 2025
SLC/PAC network offline due to power maintenance - Outage
Resolved - Power is restored and the network devices are online.
Feb 20, 07:38 EST
Investigating - Wired and wireless networks in the Student Life Center and Physical Activities Complex are offline due to Plant Operations planned electrical maintenance.

The network should recover automatically once power is restored.
Feb 20, 07:30 EST
SQL Dev Cluster: Host Updates for 2019 Cluster(s) - Degradation - Degradation
Completed - The scheduled maintenance has been completed.
Feb 20, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:30 EST
Scheduled - Host updates will be applied to each cluster node in addition latest CU's will be applied to the sql engines.

These will be applied to production at a following date, please ensure dev services work as expected before that time to ensure production applications continue to function post update.

The instances that will be effected are:

sqlgeneraldev
IDMDevdb
Feb 12, 14:20 EST
Feb 19, 2025
Plant Operations will test the MC generators today from 10 am to 1 pm - No Impact
Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:01 EST
Scheduled - Plant Operations will test the MC generators today from 10 am to 1 pm
Feb 19, 08:02 EST
GSC Network Maintenance - Outage
Completed - The scheduled maintenance has been completed.
Feb 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 EST
Scheduled - On Wednesday February 19th between at 6:00-8:00 AM, network maintenance will be performed in GSC 113B. A rack will be replaced for future expansion.

Users may experience an interruption to wired and wireless network service while the work is performed.

The interruption will not last the full 2 hours
Feb 18, 10:21 EST
Feb 18, 2025
Atlassian will be down for scheduled maintenance – Monday, February 17, 2025 - Outage
Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 EST
Update - Atlassian products (Assets, Confluence, Jira, and Jira Service Management) will be unavailable on Monday, February 17, 2025, starting at 12:00am EST. The maintenance window is expected to be 2-24 hours.

Emails sent to Atlassian generated email addresses (@uwaterloo.atlassian.net) will not be processed following the maintenance window. Emails sent to University of Waterloo accounts connected to projects will be processed following the maintenance window if the emails are left unread in the inbox.

Users who try to access Atlassian products during the maintenance window will receive a message indicating that Atlassian is currently performing maintenance work on our Atlassian Cloud site.
Jan 21, 08:44 EST
Scheduled - Atlassian products (Assets, Confluence, Jira, and Jira Service Management) will be unavailable on Monday, February 17, 2025, starting at 12:00am EST. The maintenance window is expected to be 2-24 hours.

Emails sent to Atlassian generated email addresses (@uwaterloo.atlassian.net) will not be processed following the maintenance window. Emails sent to University of Waterloo accounts connected to projects will be processed following the maintenance window if the emails are left unread in the inbox.

Users who try to access Atlassian products during the maintenance window will receive a message indicating that Atlassian is currently performing maintenance work on our Atlassian Cloud site.
Jan 17, 09:16 EST
Feb 17, 2025
Feb 16, 2025

No incidents reported.

Feb 15, 2025
MEMCM - Primary Site Upgrade rescheduled - No Impact
Completed - The scheduled maintenance has been completed.
Feb 15, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 12:01 EST
Scheduled - The Primary site upgrade has been rescheduled due to high server usage during the original maintenance window. Please close all consoles prior to the maintenance window, and follow the standard console upgrade procedure on first launch after the site upgrade.
Feb 10, 08:08 EST
Feb 14, 2025

No incidents reported.

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