Network and Services Status Page
Network Outage in PHY - Outage
Investigating - IST is aware of a network outage impacting part of PHY. It is being reported to us that power seems out to parts of the building.
We will be monitoring to ensure smooth restarts of our network equipment once the power returns.
Nov 18, 2025 - 11:07 EST

About This Site

Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.

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All notifications about service changes will be sent from noreply@statuspage.io.

Uptime over the past 90 days. View historical uptime.
Network Degraded Performance
90 days ago
98.43 % uptime
Today
DNS Operational
90 days ago
99.95 % uptime
Today
DHCP Operational
90 days ago
100.0 % uptime
Today
IPAM Operational
90 days ago
100.0 % uptime
Today
Netmon Operational
90 days ago
98.18 % uptime
Today
VPN Degraded Performance
90 days ago
100.0 % uptime
Today
Internet Degraded Performance
90 days ago
100.0 % uptime
Today
Wireless Network Operational
90 days ago
95.41 % uptime
Today
Wired Network Operational
90 days ago
84.51 % uptime
Today
Application Load Balancing Operational
90 days ago
100.0 % uptime
Today
Data Center Operational
90 days ago
100.0 % uptime
Today
Border Firewall Operational
90 days ago
100.0 % uptime
Today
Data Center Firewall Operational
90 days ago
100.0 % uptime
Today
Network Authentication Services Degraded Performance
90 days ago
100.0 % uptime
Today
ISP Operational
90 days ago
100.0 % uptime
Today
SAS Operational
90 days ago
100.0 % uptime
Today
CRAC Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Datacentre Operational
90 days ago
100.0 % uptime
Today
mailservices Operational
90 days ago
100.0 % uptime
Today
Physical Security Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Video Management Server Operational
90 days ago
100.0 % uptime
Today
Other Systems Partial Outage
90 days ago
97.43 % uptime
Today
Avaya Partial Outage
90 days ago
79.51 % uptime
Today
Printing Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
90 days ago
100.0 % uptime
Today
Webex Operational
90 days ago
100.0 % uptime
Today
Other Degraded Performance
90 days ago
100.0 % uptime
Today
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Emergency Notifications - Regroup Degraded Performance
90 days ago
100.0 % uptime
Today
ArcGIS Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Operational
90 days ago
100.0 % uptime
Today
Jira Software Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
Microsoft Products Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
MS SQL Cluster Operational
90 days ago
100.0 % uptime
Today
SKYPE Operational
90 days ago
100.0 % uptime
Today
SCCM Operational
90 days ago
100.0 % uptime
Today
Sharepoint Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems Partial Outage
90 days ago
90.79 % uptime
Today
ADFS Partial Outage
90 days ago
81.59 % uptime
Today
NEXUS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Router replacement in E2 - Outage Dec 4, 2025 07:00-08:00 EST

IST network services is going to perform a replacement for the E2 router between 7:00 am and 8:00 am on Thursday, Dec. 4th.
The operation will cause an interruption to the wired and wireless services.
Posted on Dec 01, 2025 - 14:55 EST

East Campus Hall Building Router Cutover - Degradation Dec 5, 2025 06:00-08:00 EST

Network Services will perform a cut-over for parts of East Campus Hall (ECH) to its new building router on Friday, December 5, 2025, at 6:00 AM.
During this maintenance window, clients in ECH may experience brief interruptions to wired and wireless network services. However, the work is not expected to last the entire maintenance period, with normal service resuming thereafter.
Posted on Dec 03, 2025 - 09:32 EST

Router firmware upgrade in MHR - Outage Dec 5, 2025 07:00-08:00 EST

IST network services is going to upgrade the router firmware in MHR between 7:00 am and 8:00 am on Friday, Dec. 5th.
The operation will cause an interruption to the wired and wireless services.
Posted on Dec 01, 2025 - 14:58 EST

Fiber route inspection for datacenter router in M3 3101 - Threat To Service Dec 5, 2025 07:00-08:00 EST

IST network services will inspect the fiber route from the M3 datacenter router to the distribution router in MC between 7:00 am and 8:00 am on Friday, Dec. 5th.
The operation is to improve the light quality for the M3 datacenter router.
Posted on Dec 02, 2025 - 14:15 EST

Cancellation of router firmware upgrade in MHR on Dec. 5th. - Outage Dec 5, 2025 07:00-08:00 EST

The router firmware upgrade in MHR on Dec.5th is cancelled due to a scheduling conflict.
Please be advised.
Posted on Dec 02, 2025 - 13:57 EST

NetApp Storage System Maintenance Notice: December 6-7, 2025 - No Impact Dec 6, 2025 08:00 - Dec 7, 2025 12:00 EST

We will be performing a scheduled upgrade of our NetApp storage systems to the latest ONTAP release. This is part of our regular lifecycle maintenance to ensure performance, security, and long-term stability.

During the maintenance window, the systems will remain online. However, there may be brief, intermittent service interruptions (typically less than 5 minutes). No extended downtime is expected.

Schedule:
December 6 – MC Storage Cluster (8:00 AM – 12:00 PM)
December 7 – EC2 Storage Cluster (8:00 AM – 12:00 PM)

We appreciate your patience and cooperation as we carry out this upgrade. Our team will be monitoring closely to minimize any impact.
Posted on Nov 10, 2025 - 14:21 EST

End-of-Year Change Freeze – December 17, 2025 - No Impact Dec 17, 2025 15:00 - Jan 6, 2026 07:00 EST

Please be advised that IST networks, servers and storage, physical security, and the ISS team will enter a change freeze starting at 3:00 PM on December 17, 2025. This freeze will remain in effect until January 6, 2026.

During this period:
- Break-fix, troubleshooting, and general maintenance will continue as needed.
- No planned changes will be implemented.

If you require work to be completed before the holiday change freeze, please submit your requests well in advance to allow sufficient time for processing. Tickets are handled on a first-come, first-served basis.

Thank you for your cooperation.
Posted on Dec 01, 2025 - 13:01 EST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Atlassian Service Impact - Filters - Degradation
Resolved - Permissions settings for a team-managed project caused users to see a duplicate of the 'Request Type' field. The permissions have been updated and filters, dashboards, and other tools should now be operating normally.
Dec 1, 14:55 EST
Investigating - What is happening? Atlassian no longer recognizes the name of the default Request Type field as a valid search option.

IST is investigating with the vendor. In the meantime, critical filters can be updated to use the unique field ID cf[10010] instead of the name as a workaround.

What is the impact? Dashboards and other tools utilizing filters will not display results if dependent on the Request Type field.

Questions or concerns? Please email helpdesk@uwaterloo.ca.
Dec 1, 09:08 EST
git-ist.private.uwaterloo.ca - application maintenance - Outage
Completed - The scheduled maintenance has been completed.
Dec 1, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 09:00 EST
Scheduled - On or around 9:00am on Monday the 1st of December, git-ist.private.uwaterloo.ca will be restarted as part of a maintenance to resolve issues with the database schema. This may result in service interruption during the maintenance window.
Nov 27, 13:13 EST
Nov 30, 2025
Quest will be down for scheduled maintenance from Friday November 28th, 2025, 4:00 pm - Monday Dec 1, 2025, 8:30 am. - Outage
Completed - Quest maintenance is complete, and the system has been reopened to all users.

-------------------------------------------------------------------------------------

What is happening? Quest will be unavailable for scheduled maintenance.

When is this happening?
Friday November 28th, 4:00 pm - Monday Dec 1, 2025, 8:30 am ET

What is the impact? During this time Quest will be down and unavailable.
Nov 30, 11:51 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 16:00 EST
Scheduled - Quest will be down for scheduled maintenance from Friday November 28th, 2025, 4:00 pm - Monday Dec 1, 2025, 8:30 am.

What is happening? Quest will be unavailable for scheduled maintenance.

When is this happening?
Friday November 28th, 4:00 pm - Monday Dec 1, 2025, 8:30 am ET

What is the impact? During this time Quest will be down and unavailable.
Nov 20, 11:19 EST
Nov 29, 2025

No incidents reported.

Nov 28, 2025
Nov 27, 2025
git.uwaterloo.ca - application maintenance - Outage
Completed - The scheduled maintenance has been completed.
Nov 27, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:30 EST
Scheduled - On or around 8:30am on Thursday the 27th of November, git.uwaterloo.ca will be restarted part of maintenance to remove orphaned objects and to apply security and application patches. This should bring GitLab to latest patch in 18.6.x release line.
Nov 21, 13:38 EST
Rescheduled: East Campus Hall Building Router Cutover - Outage
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 06:01 EST
Update - Network Services will perform a cut-over for East Campus Hall (ECH) to its new building router on Thursday, November 27, 2025, at 6:00 AM.
During this maintenance window, clients in ECH may experience brief interruptions to wired and wireless network services. However, the work is not expected to last the entire maintenance period, with normal service resuming thereafter.
Nov 25, 14:34 EST
Scheduled - Network Services will perform a cut-over for East Campus Hall (ECH) to its new building router on Wednesday, November 26, 2025, at 6:00 AM.
During this maintenance window, clients in ECH may experience brief interruptions to wired and wireless network services. However, the work is not expected to last the entire maintenance period, with normal service resuming thereafter.
Nov 21, 13:33 EST
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Quest will be down for scheduled maintenance on Saturday, November 22nd , 2025 - Outage
Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:46 EST
Scheduled - Quest will be down for scheduled maintenance on Saturday, November 22nd, 2025

What is happening? Quest will be unavailable for scheduled maintenance.

When is this happening?
Saturday, November 22nd , 2025, from 4:45 a.m. to 11:00 a.m. ET

What is the impact? During this time Quest will be down and unavailable.
Nov 13, 07:41 EST
Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
MEMCM Primary site maintenance - No Impact
Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 EST
Scheduled - The MEMCM primary site will be patched and upgraded tonight. No service outage is expected but do not schedule any deployments for the duration of the maintenance window. After this upgrade all management consoles will upgrade automatically.
Nov 19, 10:43 EST
SCCM Primary site server OOB Reboot - Degradation
Resolved - The SCCM Primary site server Spartacus requires an immediate restart. All SCCM services will be offline for approximately 15 minutes.
Nov 19, 10:39 EST
Monitoring - The SCCM Primary site server Spartacus requires an immediate restart. All SCCM services will be offline for approximately 15 minutes.
Oct 31, 14:07 EDT
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