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Investigating - The new ADFS token-signing certificate and token-decrypting certificate will be promoted to primary on October 20th at 7:00 AM.
The updated ADFS metadata file and new token-signing certificate (64Base Encoded format) will be sent out shortly after that time to all applications admins.
Application admins will need to follow the email instructions to update the SSO configuration on their respective applications.
Oct 09, 2025 - 16:42 EDT
Welcome to the University of Waterloo Network and Services Status Page. Information about the operational status of services, service degradation, and scheduled maintenance can be found on this page.
To receive an email when the operational status of a service changes, select “Subscribe to updates” at the top of the page.
Completed -
The scheduled maintenance has been completed.
Oct 14, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:01 EDT
Scheduled -
IST Network Services will perform a firmware update for the wireless controllers on Tuesday, October 14th, from 6:00 AM to 8:00 AM.
During this maintenance window, there will be a temporary outage affecting the wireless network. Only a limited number of access points will reboot at any given time, so Wi-Fi coverage will remain available in most areas across campus.
We expect the update to be completed within the scheduled window, and normal service will resume after.
Oct 10, 13:54 EDT
Update -
What is happening? IST is aware that some users on their home internet network are experiencing issues accessing the university’s Atlassian sites. The vendor has advised that it appears the issue is impacting those utilizing Rogers network infrastructure and these users need to contact their internet provider. What do I need to do? If you are experiencing issues, contact your internet service provider to request they review the Atlassian URLs (uwaterloo.atlassian.net) to confirm they have not put a firewall/AC rule in place that is blocking the service.
Investigating -
What is happening? IST is aware of degraded Atlassian services. IST is investigating with the vendor and will provide more information as available.
What is the impact? The full impact of degraded services is unknown. Users have reported issues loading sites and slow performance.